Delivery

Delivery Time
Delivery Costs
What happens if I am not at home when my order arrives?

 

Delivery Time

Delivery takes place within 3-5 days after the placement of your order. In case you pay via prepayment (cash in advance), we initiate delivery after the receipt of the payment. Delivery prolongs if there are delays in delivery from circumstances that were not caused by us, particularily through force majeure, transport bottlenecks, disturbance of operations, machine breakdowns, etc. In case there are delays, you will be informed by us. This does not apply for reduced articles - they can only be delivered as long as they are in stock.

Generally deliveries will be executed by our service partner GLS. We do not deliver to post boxes. We are not liable for wrong deliveries due to incomplete or incorrect customer data.

Delivery Costs

Deliveries and returns in Germany and Austria are free of charges.

We deliver our products to all countries that are listed in the table below. Please note that the costs of delivery vary for each country. Countries that are marked with a star (*) have additionall tolls and import charges which have to be paid by the customer at arrival of delivery.

 

Austria/Germany

Country Delivery Costs
Austria free delivery
Germany free delivery

 

Europe

Country
 Delivery Costs
Belgium
11,-
Bulgaria
11,-
Czech Republic
11,-
Denmark 
11,-
Estonia
24,-
Finland
18,-
France
11,-
Great Britain
11,-
Hungary
11,-
Iceland
22,-
Ireland
24,-
Italy
11,-
Latvia
24,-
Liechtenstein*
22,-
Luxembourg
11,-
Netherlands
11,-
Norway*
24,-
Poland
11,-
Portugal
24,-
Rumania
11,-
Slovakia
11,-
Slovenia
11,-
Spain
24,-
Sweden
18,-
Switzerland*
19,-

 

World

Country
 Delivery Costs
Australia*                              
35,-
Japan
24,-
Korea
24,-
Russia
30,-
USA
24,-

 

What happens if I am not at home when my order arrives?

Our logistics partner GLS alternatively will ask a neighbour if he accepts the parcel for you. In case no neighbor accepts the parcel, GLS will bring it to the next GLS parcel shop in case there is a shop nearby. There you can pick up the parcel from the day after unsuccessful delivery for eight days.

In case no parcel delivery is possible - not even with your neighbor or a GLS parcel shop - the parcel goes back to the GLS-depot, where it is available to be picked up by you.

The GLS employee will leave a written notice in case you are not home. There you can find all relevant information for you to pick up your parcel. This written notice also authorizes a third person to pick up your delivery in your place.