Delivery
Delivery Time
Delivery Costs
What happens if I am not at home when my order arrives?
Delivery Time
Delivery takes place within 3-5 days after the placement of your order. In case you pay via prepayment (cash in advance), we initiate delivery after the receipt of the payment. Delivery prolongs if there are delays in delivery from circumstances that were not caused by us, particularly through force majeure, transport bottlenecks, disturbance of operations, machine breakdowns, etc. In case there are delays, you will be informed by us. This does not apply for reduced articles - they can only be delivered as long as they are in stock.
Generally deliveries will be executed by our service partner GLS. We do not deliver to post boxes. We are not liable for wrong deliveries due to incomplete or incorrect customer data.
Delivery Costs
Deliveries and returns in Germany and Austria are free of charges.
We deliver our products to all countries that are listed in the table below. Please note that the costs of delivery vary for each country. Countries that are marked with a star (*) have additionall tolls and import charges which have to be paid by the customer at arrival of delivery.
Austria/Germany
| Country | Delivery Costs |
| Austria | free delivery |
| Germany | free delivery |
Europe
Country |
Delivery Costs |
|
Belgium |
€ |
16,- |
Bulgaria |
€ |
16,- |
Czech Republic |
€ |
16,- |
Denmark |
€ |
16,- |
Estonia |
€ |
24,- |
Finland |
€ |
18,- |
France |
€ |
16,- |
Great Britain* |
€ |
19,- |
Hungary |
€ |
16,- |
Iceland |
€ |
24,- |
Ireland |
€ |
24,- |
Italy |
€ |
11,- |
Latvia |
€ |
24,- |
Liechtenstein* |
€ |
29,- |
Luxembourg |
€ |
16,- |
Netherlands |
€ |
16,- |
Norway* |
€ |
29,- |
Poland |
€ |
16,- |
Portugal |
€ |
24,- |
Rumania |
€ |
16,- |
Slovakia |
€ |
16,- |
Slovenia |
€ |
16,- |
Spain |
€ |
24,- |
Sweden |
€ |
18,- |
Switzerland* |
€ |
29,- |
World
Country (approx. 10 working days delivery time) |
Delivery Costs |
|
Australia** |
€ |
150,- |
Japan* |
€ |
36,- |
Korea* |
€ |
36,- |
Russia* |
€ |
36,- |
USA |
€ |
24,- |
*Additional fees and custom duties may accrue to your order in non EU-countries. Pease inform yourself at the individual responsible authoritie.
** delivery costs due to COVID-19
What happens if I am not at home when my order arrives?
Our logistics partner GLS alternatively will ask a neighbour if he accepts the parcel for you. In case no neighbor accepts the parcel, GLS will bring it to the next GLS parcel shop in case there is a shop nearby. There you can pick up the parcel from the day after unsuccessful delivery for eight days.
In case no parcel delivery is possible - not even with your neighbor or a GLS parcel shop - the parcel goes back to the GLS-depot, where it is available to be picked up by you.
The GLS employee will leave a written notice in case you are not home. There you can find all relevant information for you to pick up your parcel. This written notice also authorizes a third person to pick up your delivery in your place.